About telMAX - The Pure Fibre Internet Company serving Newmarket, Aurora, Stouffville, and Brooklin — telMAX - Fastest ISP in Canada 2024

Dedicated to connecting communities.

It's our goal to be Canada's fastest Fibre Internet provider with the best customer care experience and a deep commitment to the communities we serve.

Founded in 2016 in the Greater Toronto Area, we've built our business on three core principles:

Exceptional Connectivity

Transparent Service

Community Investment

We provide services that connect neighbours, empower local businesses, and strengthen the places we call home. Along with technical expertise, we pride ourselves on transparency and integrity. With straightforward pricing and no hidden fees or surprises, we ensure your bills are always easy to understand. Whether you choose our fixed-term contracts or flexible month-to-month options, you'll find a plan that perfectly aligns with your lifestyle and needs.

An aerial, eye-level shot captures the expansive cityscape of Toronto, Ontario, dominated by the iconic CN Tower at its centre. The tall, slender tower rises prominently above the surrounding high-rise buildings, which vary in height and architectural style, creating a dense urban landscape. The sky above transitions from a pale blue to a soft, hazy pink towards the horizon, suggesting either dawn or dusk. Patches of cloud are visible in the upper portion of the frame. Below, the city streets and infrastructure are visible, hinting at the connectivity and services available, including potentially Wifi and pure Fibre Internet offered throughout Ontario. The overall tone is slightly muted and atmospheric, emphasizing the scale and modernity of the urban environment.

A construction worker standing within the partially constructed walls of a building. The worker is wearing a white hard hat, a bright lime-green safety vest over a long-sleeved grey shirt, dark jeans, and black work boots. He is holding a blue clipboard in his left hand and appears to be looking upwards and slightly to his right, perhaps inspecting the progress of the work. The walls are made of large, light-grey concrete blocks, and the unfinished state of the structure reveals the sky with scattered clouds in the background. Debris and wooden supports are visible on the ground within the construction site. The lighting suggests it is daytime. Given the context of construction and the worker's attire, it's likely he is involved in providing services related to building or Internet infrastructure in Ontario.

Our imPACT values.

Performance & Commitment

We deliver exceptional results through dedication and accountability. Our commitment to excellence drives us to push boundaries, take ownership, and follow through.

Agility & Collaboration

We adapt quickly and work together to solve challenges. Through empowerment and open communication, we create an environment where bold ideas thrive and deliver exceptional results.

Customer Centricity

We see through our customers’ eyes in every decision. Anticipating and exceeding their expectations is the foundation of who we are. By connecting to customer needs, we build loyalty and drive growth.

Trust & Integrity

We act with integrity, respect,  and transparency.  We communicate openly and presume positive intentions,  creating a culture of respect where teams succeed together.

What makes our fibre network so special?

It comes from us, straight to your home.

A person sitting at a desk, working on a laptop. The person has dark hair, bangs, and is wearing large black headphones and a blue button-down shirt. They appear to be smiling and looking at the laptop screen. The desk is light-coloured and has various items on it, including a light blue desk lamp, a gold vase with green plants, small containers, and a brown bottle. A laptop is open in front of the person, and their hands are positioned as if typing or using the trackpad. The background features a light brown wooden paneled wall and a wooden shelf unit holding plants and other decorative objects. The overall setting suggests a home office or a comfortable workspace where various online services, including Wifi and pure Fibre Internet, would be essential for remote work or communication.

We've taken a different approach to Internet by building our own pure fibre network from the ground up rather than relying on outdated infrastructure. This means our customers enjoy dedicated, lightning-fast connections that aren't shared with the entire neighbourhood.

Our telMAX-owned pure fibre network delivers speeds up to 4 Gbps directly to your doorstep. Unlike competitors who claim "fibre-powered" or "fibre-hybrid" service while still relying on century-old copper phone lines and TV cables, telMAX is different.

We've invested millions in pure fibre technology with one clear purpose: to provide you with the absolute best Internet experience possible.

The telMAX fibre network journey.

Planning

Our team maps out the perfect network design  and works with your town to get all the necessary permits. This step ensures we'll build a network that serves your community best.

Preparation.

Our crews then prepare special, colourfully marked protective pathways for the delicate fibre strands. You might see some drilling equipment or hear some construction sounds, but we’ll work hard to keep disruption to a minimum.

Building.

Now comes the fun part - actually building your super-fast fibre network! We're connecting every home in your neighbourhood with fibre infrastructure and ground level boxes. For everyone's safety, please give our crews a little space when you see them working.

Restoration

We always clean up after ourselves! Once the network installation is complete, we carefully restore all areas to their previous condition. Our work isn't done until your municipality inspects and approves everything, ensuring your neighbourhood looks as good as new.

Connect

The moment you've been waiting for! When you sign up for telMAX service, we'll connect the fibre line directly to your home. Our tech experts will set up a special device inside that converts light signals into lightning-fast internet for all your devices to enjoy!