If you see us around, that means we're in the process of constructing a brand-new 100% pure fibre network right on your street. This exciting development will offer you the choice to opt for different Internet service providers than your current one. telMAX has earned acclaim as Canada's fastest Internet service provider, offering incredibly competitive rates known for their transparency, honesty, and commitment to the communities we serve and our customers.

The completion of a construction project in your neighbourhood depends on various factors, including permit approvals, weather conditions, and the complexity of conduit placement, especially when dealing with multiple utility crossings. Taking all these elements into account, our most accurate estimate for the average duration typically falls within the range of one to two months, starting from the commencement of the project until its successful conclusion. You will receive door hanger communications when we begin locating utilities and when construction begins. At the completion of the project, you will be visited by our fibre specialists that can answer any questions you may have our products and services or you can reach our sales team at sales@telmax.com.

The majority of the work necessary for our 100% pure fibre network installation occurs on municipal property, as part of an agreement between the town and telMAX. This work takes place within the municipal right of way, which extends from the road's edge to your property line. In the event that we're installing telMAX Fibre Internet at your location, we'll need access to your property to install a drop fibre that connects the Internet from the main conduit line to your house or business. It's important to note that we take great care to minimize any disruption to private property, ensuring that the impact is minimal to none.

As soon as our infrastructure is in place on civic property (which is municipal-owned land) and the area has been restored to its original condition, our dedicated fibre specialists team will begin reaching out to your street to offer our products and services. Once a home or business owner expresses interest, signs up for our services, and books an installation date, our dedicated team will return to complete the installation process. This installation process involves: Underground Conduit: We'll install a small conduit underground, extending from the property line to the exterior entrance of your house or business. Fibre Connection: A fibre line will then be threaded through the conduit to establish a connection with our network. Interior Installation: Finally, our interior installation team will set up the necessary hardware within your household or business to ensure seamless connectivity.

The holes you've observed in your lawn are a part of our conduit installation process, where we lay conduit to house our fibre optic network. Our primary method for this installation involves a Horizontal Directional Drill (HDD) to ensure precision and safety. To execute this method safely, we must expose any existing utilities that fall within a 1-meter radius of our conduit's path. You may notice coloured paint markings near or across these excavation areas, serving as indicators of the specific utility being exposed: Red = Hydro Yellow = Natural Gas Orange = Telecommunications Blue = Water However, in cases where no visible paint markings are present around the excavations, the digging serves various purposes: Establishing connections between different drill shots Preparing for future placement of our underground hardware, such as the Ground Level Box (GLB). Addressing situations where the drill faces challenges in making tight turns, potentially requiring excavation using a hydrovac truck. Please rest assured that these measures are all part of our commitment to ensuring the safe and efficient installation of our fibre optic network.

The reason for the cutout in your driveway is connected to the placement of conduit parallel to the road, allowing us to reach every house or business along the way. In this process, we must uncover and visually verify the safe crossing of any preexisting services, which may sometimes be located beneath the asphalt surface of driveways. To provide clear indications of the service being crossed, specific colors are used: Red = Hydro Orange = Telecommunications Yellow = Natural Gas Blue = Water When holes are made in asphalt surfaces, they are subsequently filled and leveled to ensure safety until the final asphalt restoration. This restoration, however, is typically carried out as a collective effort in a specific area for maximum efficiency. Consequently, it is often deferred until the entire installation process in that area is completed. Rest assured, any asphalt removals will be meticulously repaired to match or even exceed the existing condition, utilizing HL-3 asphalt that closely resembles the top layer found on freshly paved roads.

The presence of these orange fences serves an important safety purpose. They are erected to protect residents from potential harm and to restrict access to open excavations or areas that may pose tripping hazards. Once the excavations have been properly backfilled and raised to the appropriate level, the fences will be taken down, and the area will undergo a thorough cleanup to remove any debris.

We use locating companies to find and record the location of existing utilities such as hydro, gas, water, and telecommunications that may interfere with the placement of our conduit. These locates cover the main telecommunication lines however, they do not include the individual service cables running to each individual house. Our contractors do their best to avoid damaging these service lines but without knowing their exact location, damages cannot be completely avoided. Upon the damage of a service the homeowner may contact their telecommunications provider, who will come to repair the damaged service free of charge to the resident.