Privacy Policy

LAST UPDATE OF THIS PRIVACY POLICY - [September 10, 2021]

Before using our site, please read this privacy policy carefully.

This Privacy Policy is applicable to telMAX and sets out our policy on the gathering and use of information on this site. telMAX is committed to providing a safe website for all visitors and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. telMAX complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Although you are not required to register to access our Site, you may be asked to provide us with personal information when you visit certain sections of our Site. Your use of our Site signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Site. Your continued use of the Site signifies your acceptance of these terms and any changes in effect at the time of use.

Collection of Personal Information:

Personal Information is information about you that identifies you as an individual; for example, your name, address, e-mail address, or telephone number.

We collect information that you voluntarily provide to us through responses to online forms. This is to serve you better with a personalized touch if you want to obtain additional services, information, or to resolve complaints or concerns.

Use of information gathered about online visitors:

Before forwarding us any personal information, please be advised that any information gathered on our Site may be used in the aggregate for research and development relating to our Site and/or for future Site development and, if you ask us too, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and to assist us to tailor the content of our Site to your needs by collecting information about your preferences through tracking of patterns page views on our Site; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available from time to time.

Disclosure of Information:

telMAX will not disclose personal information that you provide on its Site to any third parties other than to telMAX staff, contractors or service partners that have agreed to our highest standards of privacy. We may disclose personal information only to comply with legal requirements such as a law, regulation, warrant, subpoena or court order.

Cookies:

telMAX, in common with many web site operators, uses standard technology called "cookies" on its Site. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. This simplifies the process of recording the same personal information over and over again. When you return to the same telMAX web site, the information you previously provided can be retrieved, so you can easily use the telMAX features that you customized. You can disable cookies by turning them off in your browser; however, some areas of the Site may not function properly if you do so.

Protection of Information:

Our Commitment to Security:

We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. telMAX applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.

Storage of Information:

Personal information you share with us is stored on our database servers at telMAX data centers in Canada. telMAX never stores customer’s credit card information for maximum customer protection.

Policy Change:

If we alter our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.

Acceptance of our Privacy Policy:

By using this Site you signify your acceptance of our Privacy Policy. By submitting your information, you agree that it will be governed by our Privacy Policy.

Contact Us:

We want to hear from you and welcome any questions or concerns about our privacy policy and your personal information. You can contact us at 905.233.7377 or via our online contact us form.