We’re here to listen
With Resident Relations, you can share a compliment, a concern, or an idea. We read every submission and follow up on each and every one.
As the provider of Canada’s Fastest Pure Fibre Internet, we’re focused on delivering a superior internet experience and your feedback helps us get there.
We’re listening. Here’s proof.
Tell us what’s working
We want to know what we’re doing well so we can continue doing more of it.
Tell us what needs to change
If something isn’t meeting your expectations, we want to hear about it and make it right.
Share your ideas
Suggestions from residents help us improve the internet, TV, and home phone experience we provide.
What’s on your mind?
Whether you’re happy with what we’re doing, want to see something change, or have ideas on how we can do better, we appreciate your feedback in any form.
We promise to review your feedback promptly and follow up to let you know how we’re acting on it.
Your feedback doesn’t stop here
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We review it
Our team reads every submission carefully.
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We follow up
We’ll reach out if we need more information or to share how we’re responding to your feedback.
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We take action
Your feedback shapes the improvements we make for residents and customers.
Contact Resident Relations
Prefer email? Reach us directly and our team will get back to you as soon as possible.
rr@telmax.comWe appreciate you taking the time to help us improve.
This is what putting
customers first looks like
At telMAX, we’re committed to delivering the best internet, TV, and home phone experience possible. Feedback like yours plays an important role in helping us improve every day.
