telMAX’s 100% fibre internet is on our own fibre network. Our construction and field operations teams are dedicated to ensuring you have a lightning-fast connection.

Give us a call to make a payment over the phone, but please note that we will not be able to modify your payment method.

The quality of your WiFi experience is contingent upon several key factors. The strategic placement of your telMAX router is of paramount importance; it should ideally be positioned in an open area that is easily accessible to all users. Typically, this entails sitting it on the main floor of your home, avoiding concealed locations like a basement closet encased in concrete.

Additionally, it’s essential to take into account the age of your devices. Older electronic devices such as televisions and mobile phones may possess limited WiFi speed capabilities. For instance, a cell phone manufactured before 2010 may support WiFi speeds of up to 75 Mbps at best.

While you can always use your own router, we recommend using the eero router provided by telMAX for better security and support.

The absence of lights on your router may be attributed to various factors, including power outages or accidental disconnection. If you’re encountering internet connectivity problems, you might want to initiate a straightforward troubleshooting step: unplug your router, allow a 15-second interval, and then reconnect it. This quick “reboot” often resolves common internet issues.

However, if the problem persists despite this action, we encourage you to reach out to our dedicated local customer care team. Our team is situated at our head office, conveniently located just off Allstate Parkway in Markham. They are highly trained, friendly, and always prepared to provide expert assistance to our valued customers.

To ascertain the most suitable internet speed for your needs, it’s essential to assess your daily usage patterns. If you have a substantial number of connected devices exceeding 20, such as laptops, TVs, tablets, cell phones, smart home systems, and Bluetooth speakers, a 1 Gbps connection is recommended. For avid gamers seeking the utmost gaming performance, a 2 Gbps speed tier may be preferable.

However, if your internet activities primarily consist of tasks like streaming TV content, handling emails, and occasional video chats, a 250 Mbps connection is likely to meet your requirements. For the average user, a 500 Mbps speed is considered an ideal balance between speed and performance.

You can perform basic troubleshooting through the eero app. Try rebooting the devices by unplugging them from the power source and plugging them back in. If the issue persists, contact telMAX support to troubleshoot further.

There is a possibility that devices like security cameras, ovens, thermostats, printers, speakers, etc, do not support WiFi 6 or the 5 GHZ band. You can troubleshoot these problems through the eero app. If the issue continues, contact telMAX support.

No. Our TV and home phone services only work when connected to the telMAX network.

telMAX follows the best processes possible to ensure your experience is stress-free. Click here to learn more about telMAX!

If the channel you are attempting to record has been rebranded, here’s what may happen to your recordings:

1. Your previously made recordings will still be visible and accessible.
2. Any scheduled recordings for shows which remain on the channel will work as normal.
3. You will need to manually edit series recordings for shows no longer on the channel.

If the channel you are attempting to record has been removed, here’s what may happen to your recordings:

1. The channel will disappear from the guide after a few days. If watched or recorded after 30/12 and before they disappear, the video will only display a message that the channel is no longer available.
2. Your recordings previously made will still be visible for a period of up to 6 months but will not be playable.
3. Your previously made recordings can and will be manually removed to make space for new recordings.

Not at all! telMAX TV services are available on other devices, such as Amazon Firesticks, Apple TVs, and devices compatible with the Google Play Store. Roku’s and browser-based platforms are unfortunately not supported.

Easily! All you need to do is contact telMAX support to make any changes to your TV services, internet services, or home phone services. Our customer care team will ensure that your upgrades are handled quickly and effortlessly.

The MAXTalk Plan offers nationwide calling while The MAXTalk Plus Plan allows for calls across the Continental US. International calling is available. Rates will apply.