To prepare for installation, please view our install guide.

You can log in to your My telMAX account to check your balance any time. Balance information can be found under your account summary. Haven’t yet registered for My telMAX? Sign up here!

Alternatively, you can call in from the phone number associated with your telMAX account and press 4 to hear your account balance.

Not calling from the phone number associated with your account? Press 4 and then enter the associated phone number.

You can log in to your My telMAX account to add or manage a credit card, arrange pre-authorized payments, or make a one-time payment. Haven’t yet registered for My telMAX? Sign up here!

We will not be able to take your credit card information over the phone

There is a possibility these devices do not support Wi-Fi 6 or the 5 GHZ band. You can hide 5 GHz temporarily through the eero app. Hiding the 5 GHz band will ensure that all of your devices connect to the 2.4 GHz band to allow a smooth setup.

For more information, check your device’s owner’s manual for instructions on connecting devices to your home network. Visit eero to learn more: click here.

You can perform basic troubleshooting through the eero app. If that doesn’t fix the issue, try rebooting the modem and eero router by unplugging them from the power source, waiting 10 seconds, and plugging them back in. If the issue persists, contact telMAX support to troubleshoot further. Visit eero to learn more: click here.

telMAX is currently available in Stouffville, Brooklin, Newmarket, Richmond Hill, Aurora, Barrie and Markham. If you’re ready to see if telMAX Fibre Internet is available at your home, you can check your availability here.

Please contact telMAX support to add an authorized person. You can reach telMAX support at support@telmax.com or 1-844-483-5629.

No. Our TV and home phone services only work when connected to the telMAX network.

To ascertain the most suitable internet speed for your needs, it’s essential to assess your daily usage patterns. If you have a substantial number of connected devices exceeding 20, such as laptops, TVs, tablets, cell phones, smart home systems, and Bluetooth speakers, a 1 Gbps connection is recommended. For avid gamers seeking the utmost gaming performance, a 2 Gbps speed tier may be preferable.

However, if your internet activities primarily consist of tasks like streaming TV content, handling emails, and occasional video chats, a 250 Mbps connection is likely to meet your requirements. For the average user, a 500 Mbps speed is considered an ideal balance between speed and performance.

Ready to switch to telMAX? Explore all of our fibre internet plans!

The quality of your WiFi experience is contingent upon several key factors. The strategic placement of your telMAX router is of paramount importance; it should ideally be positioned in an open area that is easily accessible to all users. Typically, this entails sitting it on the main floor of your home, avoiding concealed locations like a basement closet encased in concrete.

Additionally, it’s essential to take into account the age of your devices. Older electronic devices such as televisions and mobile phones may possess limited WiFi speed capabilities. For instance, a cell phone manufactured before 2010 may support WiFi speeds of up to 75 Mbps at best.

Experience full WiFi coverage for yourself and find a fibre internet plan that’s right for you.

A handset will be needed to run the landline service. We can only supply the operating terminal, and optical modem or a provided analog terminal adaptor and not the landline itself. We recommend wireless home handsets as only one phone/base station is physically connected to the router/ata. The system won’t utilize existing phone lines in the home.

The MAXTalk Plan offers nationwide calling and The MAXTalk Plus Plan allows for calls across the Continental US. International calling is available. Rates will apply. You can find the MAXTalk Plan that works best for you here.

There are 3 ways to contact us:

• 905-233-7377 ext. 2
• 844-483-5629 ext. 2
• Email at support@telmax.com

telMAX follows the best processes possible to ensure your experience is stress-free. Click here to learn more about telMAX!

No. Our TV and home phone services only work when connected to the telMAX network.

To ascertain the most suitable internet speed for your needs, it’s essential to assess your daily usage patterns. If you have a substantial number of connected devices exceeding 20, such as laptops, TVs, tablets, cell phones, smart home systems, and Bluetooth speakers, a 1 Gbps connection is recommended. For avid gamers seeking the utmost gaming performance, a 2 Gbps speed tier may be preferable.

However, if your internet activities primarily consist of tasks like streaming TV content, handling emails, and occasional video chats, a 250 Mbps connection is likely to meet your requirements. For the average user, a 500 Mbps speed is considered an ideal balance between speed and performance.

Ready to switch to telMAX? Explore all of our fibre internet plans!

The quality of your WiFi experience is contingent upon several key factors. The strategic placement of your telMAX router is of paramount importance; it should ideally be positioned in an open area that is easily accessible to all users. Typically, this entails sitting it on the main floor of your home, avoiding concealed locations like a basement closet encased in concrete.

Additionally, it’s essential to take into account the age of your devices. Older electronic devices such as televisions and mobile phones may possess limited WiFi speed capabilities. For instance, a cell phone manufactured before 2010 may support WiFi speeds of up to 75 Mbps at best.

Experience full WiFi coverage for yourself and find a fibre internet plan that’s right for you.

To change your billing cycle, please contact telMAX support. You can reach telMAX support at support@telmax.com or 1-844-483-5629.

Please contact telMAX support to add an authorized person. You can reach telMAX support at support@telmax.com or 1-844-483-5629.

You can log in to your My telMAX account and pay through the billing portal. Haven’t yet registered for My telMAX? Sign up here!

Give us a call to make a payment over the phone, but please note that we will not be able to modify your payment method. You can reach telMAX at 1-844-483-5629.

Speed on your devices depends on a series of factors. It can be the connection type being wired or WiFi, the device’s capability, the distance from the router, or signal interference from external sources/walls.

There is a possibility that devices like security cameras, ovens, thermostats, printers, speakers, etc, do not support WiFi 6 or the 5 GHZ band. You can troubleshoot these problems through the eero app. If the issue continues, contact telMAX support.

You can perform basic troubleshooting through the eero app. If that doesn’t fix the issue, try rebooting the modem and eero router by unplugging them from the power source, waiting 10 seconds, and plugging them back in. If the issue persists, contact telMAX support to troubleshoot further. Visit eero to learn more: click here.

The absence of lights on your router may be attributed to various factors, including power outages or accidental disconnection. If you’re encountering internet connectivity problems, you might want to initiate a straightforward troubleshooting step: unplug your router, allow a 15-second interval, and then reconnect it. This quick “reboot” often resolves common internet issues.

However, if the problem persists despite this action, we encourage you to reach out to our dedicated local customer care team. Our team is situated at our head office, conveniently located just off Allstate Parkway in Markham. They are highly trained, friendly, and always prepared to provide expert assistance to our valued customers.

While you can always use your own router, we recommend using the eero router provided by telMAX for better security and support.

Yes! eero routers can be used interchangeably as bridges and extenders. Additional eeros can be added to your account for $8/month each.

You can use the same credentials you use to login into the billing portal, to login into the telMAX TV app.

The amount of channels will change based on the package you select. Explore our TV packages to see to see a full list of channels in each plan.

Yes, you can download the telMAX TV app on any of your android/iOS devices or any other device whose app store supports the telMAX TV app.

Potentially! If your TV has the Google Play store, it is compatible with the telMAX TV app.

Easily! All you need to do is contact telMAX support to make any changes to your TV services, internet services, or home phone services. Our customer care team will ensure that your upgrades are handled quickly and effortlessly. You can reach telMAX support at support@telmax.com or 1-844-483-5629.

You have 50 hours of recording available on your account.

We supply the Amino 7x managed set-top box, which is ready to host hundreds of TV channels and apps. Some examples are Disney+, Crave, Prime Video, YouTube, and more available on the Google Play Store! Unfortunately, the Amino box does not support Netflix.

You can order as many Amino set-top boxes from telMAX as you’d like! Each unit costs $8/month and accesses the same live content and recordings.

Not at all! telMAX TV services are available on other devices, such as Amazon Firesticks, Apple TVs, and devices compatible with the Google Play Store. Roku’s and browser-based platforms are unfortunately not supported.

You can only watch the channels included in the package you have subscribed to. If you feel that you should be able to watch a channel, please contact telMAX support.

This might be due to the parental control setting being enabled on your account. Contact telMAX support to disable that setting.

Catch-up TV allows you to watch programs from up to 3 days ago.

If the channel you are attempting to record has been rebranded, here’s what may happen to your recordings:

1. Your previously made recordings will still be visible and accessible.
2. Any scheduled recordings for shows which remain on the channel will work as normal.
3. You will need to manually edit series recordings for shows no longer on the channel.

If the channel you are attempting to record has been removed, here’s what may happen to your recordings:

1. The channel will disappear from the guide after a few days. If watched or recorded after 30/12 and before they disappear, the video will only display a message that the channel is no longer available.
2. Your recordings previously made will still be visible for a period of up to 6 months but will not be playable.
3. Your previously made recordings can and will be manually removed to make space for new recordings.

Dial these star codes to enable or disable calling features.

*43
Call Waiting: Enable
Enables call waiting for ALL calls to the user.

*74
All Other Callers: Allow
All other calls (not otherwise specified in Call Handling settings) will be allowed.

*64
All Other Callers: Block
All other calls (not otherwise specified in Call Handling settings) will be blocked.

*44
Call Waiting: Disable
Disables call waiting for ALL calls to the user.

*87
Anonymous Callers: Allow
Calls without caller ID will be allowed.

*59+
Custom Callers: Allow
Calls from the number specified will be allowed.

*77
Anonymous Callers: Block
Calls without caller ID will be blocked.

*60+
Custom Callers: Block
Calls from the number specified will be blocked.

*95+
Anonymous Callers: Enable Block with Message
Calls without caller ID will be blocked.

*58+
Custom Callers: Block with Message
Calls from the number specified will be blocked with a message.

*97+
Anonymous Callers: Disable Block with Message
Disables “Block with Message” for anonymous calls.

*63+
Custom Callers: Forward
Calls from the number specified will be forwarded.

*72+
Call Forward: All (On/Off)
Disables “Block with Message” for anonymous calls.

*78+
Do Not Disturb: Enable
Turns on Do Not Disturb. All calls will be sent to voicemail.

*90+
Call Forward: Busy (On/Off)
When enabled, calls will be forwarded to the number specified when the line is busy.

*79
Do Not Disturb: Disable
Turns Off Do Not Disturb.

*92+
Call Forward: No Answer (On/Off)
When enabled, calls will be forwarded to the number specified when unanswered.

*69
Last Call Return
Dial the last caller ID number that rang that line.

*94+
Call Forward: Out of Service (On/Off)
When enabled, calls will be forwarded to the number specified when unanswered.

*98
Voicemail Management
Access the voicemail box assigned to the user.

A port in of your home phone typically can take around 8-9 business days. A previous provider’s cancellation of home phone service can take around 2-4 business days.

You will get a confirmation email from telMAX regarding your previous provider home phone cancellation. After that, you will also get an email from your previous service provider with instructions to return their home phone equipment (if any).

Check if your home phone is connected to the POTS1 port on the modem (Black box). Try rebooting the modem. If you are using the Grandstream box provided by telMAX, check if your phone is connected correctly. If the issue persists, please contact telMAX support.

If you are having issues with the MAXview TV app on the following devices:

1. iOS
2. Firestick
3. Android on TV/Mobile

Here are some simple steps to follow:

Step 1: Restart your device

Step 2: Update the app to the most up to date version and try to open the app. If issues continue move to Step 3.

Step 3: Uninstall and re-install the MAXview TV app
AND
Clear your cache from the Settings menu following these steps:

1. Go to settings -> Apps
2. Go to MAXview by telMAX
3. Click Storage
4. Click clear cache

If you are still having issues, please:

Email: support@telmax.com
Chat: telMAX.com/support
Call: 1-844-483-5629