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Everything you need for your telMAX questions, all in one place.
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Top FAQs
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Reach out to telMAX business support to manage authorized users for your account. You can reach telMAX support at businesssupport@telmax.com or 1-844-492-5333.
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Businesses can log into the telMAX business billing portal to manage and pay invoices online. EFT, Pre-authorized credit card & cheque accepted. Haven’t yet registered for My telMAX? Sign up here!
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Businesses will need compatible handsets to utilize telMAX phone lines. telMAX provides the operating terminal, optical modem, or analogue terminal adaptor, not the desk phones themselves. Please contact us at businesssupport@telmax.com or 1-844-492-5333 for more details.
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There is a possibility these devices do not support Wi-Fi 6 or the 5 GHZ band. You can hide 5 GHz temporarily through the eero app. Hiding the 5 GHz band will ensure that all of your devices connect to the 2.4 GHz band to allow a smooth setup. For more information, check your device’s owner’s manual for instructions on connecting a given device to your business network. Visit eero to learn more: click here.
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You can perform basic troubleshooting through the eero app. If that doesn’t fix the issue, try rebooting the modem and eero router by unplugging them from the power source, waiting 10 seconds, and plugging them back in. If the issue persists, contact telMAX support to troubleshoot further. Visit eero to learn more: click here.
Getting Started
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Reach out to telMAX business support to manage authorized users for your account. You can reach telMAX support at businesssupport@telmax.com or 1-844-492-5333.
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Businesses will need compatible handsets to utilize telMAX phone lines. telMAX provides the operating terminal, optical modem, or analogue terminal adaptor, not the desk phones themselves. Please contact us at businesssupport@telmax.com or 1-844-492-5333 for more details.
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telMAX currently operates in the Greater Toronto Area, with services available for businesses in Stouffville, Brooklin, Newmarket, Richmond Hill, Aurora, Barrie and Markham. If you’re ready to see if telMAX is available in your business’s area, please contact us.
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No, all telMAX Business services, including phone and TV, require connection to the telMAX network. To see all services available to your business, please follow this link.
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Yes, telMAX consults with you to assess the number of employees, devices, and applications used in your workplace. Businesses with numerous connected devices, cloud operations, or heavy video conferencing may require higher bandwidth, such as 1 Gbps or even 2 Gbps plans. For basic internet and communication needs, a smaller team may find 250 Mbps or 500 Mbps sufficient. telMAX is proud to offer speeds up to 10 Gbps for your business.
Ready to switch your business to telMAX? Explore all of our fibre internet plans for business!
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Keep business routers in an open, central location, away from server rooms or storage spaces encased in concrete. Consider the age and specs of company devices; older hardware may limit network speeds. Placement and modern, compatible infrastructure are key to coverage.
Additionally, it’s essential to take into account the age of your devices. Older electronic devices such as televisions and mobile phones may possess limited WiFi speed capabilities. For instance, a cell phone manufactured before 2010 may support WiFi speeds of up to 75 Mbps at best.
Experience full WiFi coverage for yourself and find a fibre internet plan that’s right for you.
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With our MAXVoice Business Plan, enjoy unlimited nationwide calling. MAXVoice Plus for Business adds Continental US coverage. International calling is available at competitive rates. Contact sales for details or browse the MAXVoice plan that works best for your business here.
Installation & Setup
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For assistance, contact us at businesssupport@telmax.com or 1-844-492-5333.
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telMAX ensures a professional and efficient installation. Our dedicated onboarding team will work with you to ensure a convenient time is scheduled and we can coordinate all aspects of the setup.
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No, all telMAX Business services, including phone and TV, require connection to the telMAX network. To see all services available to your business, please follow this link.
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Yes, telMAX consults with you to assess the number of employees, devices, and applications used in your workplace. Businesses with numerous connected devices, cloud operations, or heavy video conferencing may require higher bandwidth, such as 1 Gbps or even 2 Gbps plans. For basic internet and communication needs, a smaller team may find 250 Mbps or 500 Mbps sufficient. telMAX is proud to offer speeds up to 10 Gbps for your business.
Ready to switch your business to telMAX? Explore all of our fibre internet plans for business!
-
Keep business routers in an open, central location, away from server rooms or storage spaces encased in concrete. Consider the age and specs of company devices; older hardware may limit network speeds. Placement and modern, compatible infrastructure are key to coverage.
Additionally, it’s essential to take into account the age of your devices. Older electronic devices such as televisions and mobile phones may possess limited WiFi speed capabilities. For instance, a cell phone manufactured before 2010 may support WiFi speeds of up to 75 Mbps at best.
Experience full WiFi coverage for yourself and find a fibre internet plan that’s right for you.
My Account Billing
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Businesses can log into the telMAX business billing portal to manage and pay invoices online. EFT, Pre-authorized credit card & cheque accepted. Haven’t yet registered for My telMAX? Sign up here!
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All businesses are on the same billing cycle.
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Yes, authorized business account users can be added or updated by contacting telMAX business support.
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Yes. Call to make a payment, but note that changing your payment method must be done via your secure online portal for security reasons. You can reach telMAX at 1-844-492-5333.
Your Products & Services
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There is a possibility these devices do not support Wi-Fi 6 or the 5 GHZ band. You can hide 5 GHz temporarily through the eero app. Hiding the 5 GHz band will ensure that all of your devices connect to the 2.4 GHz band to allow a smooth setup. For more information, check your device’s owner’s manual for instructions on connecting a given device to your business network. Visit eero to learn more: click here.
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Speed can vary due to wired vs. WiFi connections, device specifications, distance from routers, and interference. For consistent results, use wired connections for key infrastructure.
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Try basic troubleshooting, such as rebooting routers or device power-cycle. If issues continue, contact telMAX business support. If you are using eero routers, rebooting through the app is an option.
We also proactively monitor our customer connection and will reach out if we identify an issue.
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Businesses can use their own networking hardware, though telMAX recommends using our eero routers for optimal performance, security, and support where it’s the right fit.
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WiFi coverage can be extended, and we can work to ensure the best solution for your business. For customers using eero units, additional devices can be added. Ask about eero solutions for larger spaces!
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If it runs Google Play, it is compatible with our TV app.
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We offer a leading-edge TV set-top-box that supports all the channels you need. It also includes a voice remote control.
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Yes, you may rent additional set-top boxes for each display. Please get in touch to ask our sales team for a custom quote.
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You will get a confirmation email from telMAX regarding your previous provider business phone cancellation. After that, you will also get an email from your previous service provider with instructions to return their business phone equipment (if any).
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Check if your business phone is connected to the POTS1 port on the modem (Black box). Try rebooting the modem. If you are using the Grandstream box provided by telMAX, check if your phone is connected correctly. If the issue persists, please contact telMAX support.
Having an issue that’s specifically yours?
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Ask our bot some basic questions!
Speak with our handy chatbot to answer some of the more general questions related to your account.
Running a speed test with eero
Quickly check your network’s performance right from the eero app. Running a speed test helps ensure you’re getting the bandwidth you need for work, streaming, and smart home devices.
The eero app automatically runs a speed test every two days, but you can run one manually anytime.
To check your speed:
- Open the eero app and tap the Activity icon at the bottom of the screen.
- Tap Speed to view your latest results.
- Tap Run Speed Test to run a fresh test — results for download and upload speeds will appear instantly.
With these insights, you’ll know if your connection is fast enough for streaming 4K video, video calls, and multi‑device use.
Tip: If your speeds aren’t what you expect, try relocating your router or contact telMAX support for troubleshooting.
Note: The results shown on the eero App test reflect the connection between your Gateway eero (Primary) and a speed test server, using your telMAX internet connection. This test does not necessarily reflect the WiFi speeds of your network or devices.
Get the eero App for free:
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