Reach out to telMAX business support to manage authorized users for your account. You can reach telMAX support at businesssupport@telmax.com or 1-844-492-5333.

Businesses can log into the telMAX business billing portal to manage and pay invoices online. EFT, Pre-authorized credit card & cheque accepted. Haven’t yet registered for My telMAX? Sign up here!

Businesses will need compatible handsets to utilize telMAX phone lines. telMAX provides the operating terminal, optical modem, or analogue terminal adaptor, not the desk phones themselves. Please contact us at businesssupport@telmax.com or 1-844-492-5333 for more details.

There is a possibility these devices do not support Wi-Fi 6 or the 5 GHZ band. You can hide 5 GHz temporarily through the eero app. Hiding the 5 GHz band will ensure that all of your devices connect to the 2.4 GHz band to allow a smooth setup. For more information, check your device’s owner’s manual for instructions on connecting a given device to your business network. Visit eero to learn more: click here.

You can perform basic troubleshooting through the eero app. If that doesn’t fix the issue, try rebooting the modem and eero router by unplugging them from the power source, waiting 10 seconds, and plugging them back in. If the issue persists, contact telMAX support to troubleshoot further. Visit eero to learn more: click here.

Reach out to telMAX business support to manage authorized users for your account. You can reach telMAX support at businesssupport@telmax.com or 1-844-492-5333.

Businesses will need compatible handsets to utilize telMAX phone lines. telMAX provides the operating terminal, optical modem, or analogue terminal adaptor, not the desk phones themselves. Please contact us at businesssupport@telmax.com or 1-844-492-5333 for more details.

telMAX currently operates in the Greater Toronto Area, with services available for businesses in Stouffville, Brooklin, Newmarket, Richmond Hill, Aurora, Barrie and Markham. If you’re ready to see if telMAX is available in your business’s area, please contact us.

No, all telMAX Business services, including phone and TV, require connection to the telMAX network. To see all services available to your business, please follow this link.

Yes, telMAX consults with you to assess the number of employees, devices, and applications used in your workplace. Businesses with numerous connected devices, cloud operations, or heavy video conferencing may require higher bandwidth, such as 1 Gbps or even 2 Gbps plans. For basic internet and communication needs, a smaller team may find 250 Mbps or 500 Mbps sufficient. telMAX is proud to offer speeds up to 10 Gbps for your business.

Ready to switch your business to telMAX? Explore all of our fibre internet plans for business!

Keep business routers in an open, central location, away from server rooms or storage spaces encased in concrete. Consider the age and specs of company devices; older hardware may limit network speeds. Placement and modern, compatible infrastructure are key to coverage.

Additionally, it’s essential to take into account the age of your devices. Older electronic devices such as televisions and mobile phones may possess limited WiFi speed capabilities. For instance, a cell phone manufactured before 2010 may support WiFi speeds of up to 75 Mbps at best.

Experience full WiFi coverage for yourself and find a fibre internet plan that’s right for you.

With our MAXVoice Business Plan, enjoy unlimited nationwide calling. MAXVoice Plus for Business adds Continental US coverage. International calling is available at competitive rates. Contact sales for details or browse the MAXVoice plan that works best for your business here.

For assistance, contact us at businesssupport@telmax.com or 1-844-492-5333.

telMAX ensures a professional and efficient installation. Our dedicated onboarding team will work with you to ensure a convenient time is scheduled and we can coordinate all aspects of the setup.

No, all telMAX Business services, including phone and TV, require connection to the telMAX network. To see all services available to your business, please follow this link.

Yes, telMAX consults with you to assess the number of employees, devices, and applications used in your workplace. Businesses with numerous connected devices, cloud operations, or heavy video conferencing may require higher bandwidth, such as 1 Gbps or even 2 Gbps plans. For basic internet and communication needs, a smaller team may find 250 Mbps or 500 Mbps sufficient. telMAX is proud to offer speeds up to 10 Gbps for your business.

Ready to switch your business to telMAX? Explore all of our fibre internet plans for business!

Keep business routers in an open, central location, away from server rooms or storage spaces encased in concrete. Consider the age and specs of company devices; older hardware may limit network speeds. Placement and modern, compatible infrastructure are key to coverage.

Additionally, it’s essential to take into account the age of your devices. Older electronic devices such as televisions and mobile phones may possess limited WiFi speed capabilities. For instance, a cell phone manufactured before 2010 may support WiFi speeds of up to 75 Mbps at best.

Experience full WiFi coverage for yourself and find a fibre internet plan that’s right for you.

Businesses can log into the telMAX business billing portal to manage and pay invoices online. EFT, Pre-authorized credit card & cheque accepted. Haven’t yet registered for My telMAX? Sign up here!

All businesses are on the same billing cycle.

Yes, authorized business account users can be added or updated by contacting telMAX business support.

Yes. Call to make a payment, but note that changing your payment method must be done via your secure online portal for security reasons. You can reach telMAX at 1-844-492-5333.

The majority of the work necessary for our 100% pure fibre network installation occurs on municipal property, as part of an agreement between the town and telMAX. This work takes place within the municipal right of way, which extends from the road’s edge to your business’s property line.

In the event that we’re installing MAXfibre Internet at your location, we’ll need access to your business’s property to install a drop fibre that connects the Internet from the main conduit line to your business. It’s important to note that we take great care to minimize any disruption to private property, ensuring that the impact is minimal to none.

The completion of a construction project in your area depends on various factors, including permit approvals, weather conditions, and the complexity of conduit placement, especially when dealing with multiple utility crossings. Taking all these elements into account, our most accurate estimate for the average duration typically falls within the range of one to two months, starting from the commencement of the project until its successful conclusion. You will receive door hanger communications when we begin locating utilities and when construction begins.At the completion of the project, you will be visited by our business development team, and they can answer any questions you may have about our business products and services, or you can also reach out to our sales team at business@telMAX.com.

The completion of a construction project in your neighbourhood depends on various factors, including permit approvals, weather conditions, and the complexity of conduit placement, especially when dealing with multiple utility crossings. Taking all these elements into account, our most accurate estimate for the average duration typically falls within the range of one to two months, starting from the commencement of the project until its successful conclusion. You will receive door hanger communications when we begin locating utilities and when construction begins. At the completion of the project, you will be visited by our fibre specialists that can answer any questions you may have our products and services or you can reach our sales team at sales@telmax.com.

As soon as our infrastructure is in place on civic property (which is municipal-owned land) and the area has been restored to its original condition, our dedicated fibre specialists team will begin reaching out to your street to offer our products and services. Once a business owner expresses interest, signs up for our services, and books an installation date, our dedicated team will return to complete the installation process.

This installation process involves:

Underground Conduit: We’ll install a small conduit underground, extending from the property line to the exterior entrance of your business.

Fibre Connection: A fibre line will then be threaded through the conduit to establish a connection with our network.

Interior Installation: Finally, our interior installation team will set up the necessary hardware within your business to ensure seamless connectivity.

We’re in the process of constructing a brand-new 100% pure fibre network right on your business’s street. This exciting development will offer your business the option to choose a different Internet service provider than your current one. telMAX has earned acclaim as Canada’s fastest internet service provider, offering incredibly competitive rates known for their transparency, honesty, and commitment to the communities we serve and our customers.

Prior to initiating any construction, our team conducts a thorough assessment of all neighbourhoods to determine the most efficient construction methods that minimize disruption. While we take great care to avoid such situations, there may be rare instances where a sprinkler system is inadvertently damaged during our operations.

Rest assured, we are prepared for such occurrences and maintain a team of skilled professionals ready to promptly address and repair any damage. If you find yourself in need of assistance with this matter, please contact us at cc@telmax.com. Our team will promptly get in touch with you to resolve the issue.

There is a possibility these devices do not support Wi-Fi 6 or the 5 GHZ band. You can hide 5 GHz temporarily through the eero app. Hiding the 5 GHz band will ensure that all of your devices connect to the 2.4 GHz band to allow a smooth setup. For more information, check your device’s owner’s manual for instructions on connecting a given device to your business network. Visit eero to learn more: click here.

Speed can vary due to wired vs. WiFi connections, device specifications, distance from routers, and interference. For consistent results, use wired connections for key infrastructure.

Try basic troubleshooting, such as rebooting routers or device power-cycle. If issues continue, contact telMAX business support. If you are using eero routers, rebooting through the app is an option.

We also proactively monitor our customer connection and will reach out if we identify an issue.

Businesses can use their own networking hardware, though telMAX recommends using our eero routers for optimal performance, security, and support where it’s the right fit.

WiFi coverage can be extended, and we can work to ensure the best solution for your business. For customers using eero units, additional devices can be added. Ask about eero solutions for larger spaces!

If it runs Google Play, it is compatible with our TV app.

We offer a leading-edge TV set-top-box that supports all the channels you need. It also includes a voice remote control.

Yes, you may rent additional set-top boxes for each display. Please get in touch to ask our sales team for a custom quote.

You will get a confirmation email from telMAX regarding your previous provider business phone cancellation. After that, you will also get an email from your previous service provider with instructions to return their business phone equipment (if any).

Check if your business phone is connected to the POTS1 port on the modem (Black box). Try rebooting the modem. If you are using the Grandstream box provided by telMAX, check if your phone is connected correctly. If the issue persists, please contact telMAX support.