We’re connecting communities like yours to the Business Fibrehood
As Canada's Fastest Pure Fibre Internet with unmatched speed and exceptional customer care, telMAX is a 100% independent network committed to powering businesses of all sizes across the Greater Toronto Area. Proudly recognized as Canada's fastest internet service provider for four consecutive years, we deliver reliable connectivity that helps businesses thrive.
Building our 100% pure fibre network for businesses happens in key phases
Planning phase:
1-3 months before construction.
Assessment of your community
- Network design to minimize disruption
- Securing necessary permits from local authorities
- Town approvals for road occupancy, encroachment permits, and utility locate permits
Utility locating & conduit preparation:
Beginning of construction.
- Door knockers placed 2 weeks before utility marking
- Coloured paint/flags identify underground utilities - please don't disturb
- Consent obtained for home connections
Fibre network construction phase:
1-2 months.
- Preparation for conduit installation within a 1-meter radius, including driveway cut
- Conduit laying using drilling equipment and Hydro-Vac trucks
- Installation of fibre terminals and Ground Level Boxes (GLBs) on municipal property
- Duration varies based on permits, weather, and site complexity
What you might notice during construction:
- Excavations on your property line (within municipal right-of-way)
- Hydro-vac trucks use water and vacuum systems to excavate safely
- Potential driveway cutouts to verify crossing of existing services
- Ground Level Boxes being installed at strategic locations
- Orange safety fences protect open excavations
What makes telMAX different?
Frequently asked questions around our construction process
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We're in the process of constructing a brand-new 100% pure fibre network right on your business’s street. This exciting development will offer your business the option to choose a different Internet service provider than your current one. telMAX has earned acclaim as Canada's fastest internet service provider, offering incredibly competitive rates known for their transparency, honesty, and commitment to the communities we serve and our customers.
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The completion of a construction project in your area depends on various factors, including permit approvals, weather conditions, and the complexity of conduit placement, especially when dealing with multiple utility crossings. Taking all these elements into account, our most accurate estimate for the average duration typically falls within the range of one to two months, starting from the commencement of the project until its successful conclusion. You will receive door hanger communications when we begin locating utilities and when construction begins.At the completion of the project, you will be visited by our business development team, and they can answer any questions you may have about our business products and services, or you can also reach out to our sales team at business@telMAX.com.
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The majority of the work necessary for our 100% pure fibre network installation occurs on municipal property, as part of an agreement between the town and telMAX. This work takes place within the municipal right of way, which extends from the road's edge to your business’s property line. In the event that we're installing MAXfibre Internet at your location, we'll need access to your business’s property to install a drop fibre that connects the Internet from the main conduit line to your business. It's important to note that we take great care to minimize any disruption to private property, ensuring that the impact is minimal to none.
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The holes you've observed in your lawn are a part of our conduit installation process, where we lay conduit to house our fibre optic network. Our primary method for this installation involves a Horizontal Directional Drill (HDD) to ensure precision and safety. To execute this method safely, we must expose any existing utilities that fall within a 1-meter radius of our conduit's path. You may notice coloured paint markings near or across these excavation areas, serving as indicators of the specific utility being exposed: Red = Hydro Yellow = Natural Gas Orange = Telecommunications Blue = Water However, in cases where no visible paint markings are present around the excavations, the digging serves various purposes: Establishing connections between different drill shots Preparing for future placement of our underground hardware, such as the Ground Level Box (GLB). Addressing situations where the drill faces challenges in making tight turns, potentially requiring excavation using a hydrovac truck. Please rest assured that these measures are all part of our commitment to ensuring the safe and efficient installation of our fibre optic network.
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As soon as our infrastructure is in place on civic property (which is municipal-owned land) and the area has been restored to its original condition, our dedicated fibre specialists team will begin reaching out to your street to offer our products and services. Once a business owner expresses interest, signs up for our services, and books an installation date, our dedicated team will return to complete the installation process. This installation process involves: Underground Conduit: We'll install a small conduit underground, extending from the property line to the exterior entrance of your business. Fibre Connection: A fibre line will then be threaded through the conduit to establish a connection with our network. Interior Installation: Finally, our interior installation team will set up the necessary hardware within your business to ensure seamless connectivity.
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Those are hydrovac trucks in action. They employ a combination of high-pressure water, much like a pressure washer, and a robust vacuum system to excavate soil while minimizing any potential harm to tree roots and existing utilities. The process involves spraying water into the ground to hydrate and loosen the soil, which is then efficiently suctioned up by the vacuum and stored within the truck. Later, the collected soil is properly disposed of in an approved location.
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Setting the standard in internet speed
Stories from
our network
There's nothing we love more than providing Canadian businesses with the fastest speeds, but hearing how they’ve enjoyed it is a close second.
Rev. Garry J, Valley View Alliance Church
An exceptional service experience from start to finish! After being quoted $75,000 by a large internet supplier for high-speed fibre optic cabling, our charity in Newmarket discovered telMAX through a friend's recommendation. They responded within an hour of our inquiry, delivered fibre optic service at one-tenth the competitor's price, and provided us with consistent, exponentially faster internet at rates comparable to our previous copper line. We wholeheartedly recommend telMAX for your fibre optic internet needs.
Karim H, Registered Physiotherapist, Neurofunctional Acupuncture Provider
We chose telMAX for their reliable, high-speed solution that matched our technical needs and growth goals. Since partnering with them, our operations have become smoother and more efficient, allowing us to better serve our clients. What truly distinguishes telMAX is their proactive, solution-oriented customer service and genuine investment in our success. For businesses seeking top-tier service and a partnership mindset, telMAX delivers the reliability, speed, and dedication needed to scale confidently.