Accessibility Policy
telMAX welcomes your feedback on any accessibility barriers you may have experienced when dealing with us, as well as feedback on the manner in which telMAX is implementing its Accessibility Plan.
The Accessible Canada Act (ACA) defines a barrier as:
“...anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice—that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.”
telMAX’s Compliance Manager is the representative responsible for receiving feedback. Feedback can be general or specific but providing more details such as the date and the name of the webpage, application or activity involved, may make it easier for us to understand your concerns.
Accessibility Feedback Options
Compliance Manager
telMAX Inc., 37 Sandiford Dr, Suite 100, Stouffville, ON L4A 3Z2.
Telephone
905-233-7377 ext. 202, from Monday to Friday, 9.00 a.m. to 5:00 p.m. (Eastern Time)
Anonymous Feedback
Individuals providing feedback can include personal contact information, but they do not have to. If you wish to submit feedback anonymously, the online webform is the best method to do so your contact information, such as a phone number or email address, will not be visible.
Acknowledgement of Feedback
Acknowledgement of receipt will be sent for feedback received by email and webform. Feedback provided through telephone, TTY involves direct interaction with a telMAX employee. Therefore the employee will acknowledge receipt of the feedback. For feedback received by mail, if contact information is included, an acknowledgement letter will be mailed to the address provided.
Employee Feedback
telMAX employees can contact the Compliance Officer directly. If an employee wishes to remain anonymous, the Online webform can be used.
How Feedback will be Used
Feedback will help telMAX continuously improve our accessibility efforts. Some feedback may not require a direct response or immediate follow-up, and some may highlight issues that need to be addressed right away. However, all feedback received will help telMAX develop its future accessibility plans and will help us better understand how we are progressing towards our accessibility goals. The feedback we receive will be taken into consideration when we write our accessibility progress reports, published in the years between accessibility plans.
Retention
All feedback received will be converted into a suitable digital format and will be stored in telMAX’s document management system. A filing system has been created specifically to manage feedback related to the ACA. The system has been programmed so that all records stored will be automatically retained for the required seven-year period. Feedback (except that submitted anonymously) will be sorted by source, meaning whether it was received from an employee or from an external stakeholder. The feedback will then be further categorized by the relevant areas under section 5 of the ACA. telMAX employees will also document feedback using telMAX’s internal document management platform. These steps will allow for easier reporting at the end of each reporting cycle.